In an interview with Vox's Ezra Klein released Monday, Zuckerberg sounded more contrite than he did chatting with Dubner last summer.
"I think it's just a case where because we didn't invest enough, I think we will dig through this hole, but it will take a few years", Zuckerberg said. He said, 'There are companies that work hard to charge you more, and there are companies that work hard to charge you less.' And at Facebook, we are squarely in the camp of the companies that work hard to charge you less and provide a free service that everyone can use.
Essentially, Zuckerberg's stating that consumers shouldn't laud Apple for consumer advocacy when it charges such high prices for its products. "And I think we can build that internally as a first step", he said. I thought Jeff Bezos had an excellent saying on this in one of his Kindle launches a number of years back.
"I don't think at all that that means that we don't care about people".
Zuckerberg responded today that an advertising-supported business model is the only way that the service can survive because not everyone would be able to pay for Facebook if it charged a fee.
The 49-minute interview covered a range of topics, from the importance of local news to propaganda in Myanmar.
He also defended Facebook's business model. "I think now people are appropriately focused on some of the risks and downsides as well". We don't have teams who have, as their primary goal, making it so people spend more time. "So now a given engineer, instead of having to get their manager, and their manager's manager, and then me, on board with changing the app, they can just do it". "We will take action after their reply". Politicians in the United Kingdom and the European Union have also requested Zuckerberg to come explain how Facebook protects the privacy of its 2 billion monthly users, and Missouri's attorney general announced Monday that he is launching a wide-ranging probe into Facebook. Interestingly, Zuckerberg doesn't disagree. On the other hand, if you're trying to enable people to build communities, giving them some insights into how people engage in their communities, in an anonymised way that isn't sharing anything about the individuals and the communities, can help them do their job and help bring more people together and help people's lives as well. And so, current speculation is on whether this new implementation is to re-enforce its email requirements or just a PR stunt.
Zuckerberg persisted in his argument, however. Maybe then we'll stop receiving notifications about updates that don't pertain to us.